Support Center
How can we help?
Answers to common questions about the VeteranHQ Chrome Extension, your account, AIDEN, billing, and VA.gov data privacy. If you don't find what you need, our team responds to every message.
Every message reaches a human. We reply quickly — typically within one business day.
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Pick the area you need help with
Chrome Extension
Install, sync, and troubleshoot the VA.gov data sync.
Account & Login
Passwords, email changes, two-factor, profile updates.
Billing & Subscription
VeteranHQ membership, trial, invoices, cancellation.
AIDEN AI Advisor
Chat behavior, rating analysis, secondary conditions.
Privacy & Security
How your VA data is encrypted, stored, and deleted.
VA.gov Connection
What data is synced, how often, and what we never touch.
Response Time
Monday–Friday, 9am–6pm Pacific.
Typical: within one business dayFrequently Asked
Everything, answered
Chrome Extension
Account & Login
Billing & Subscription
AIDEN AI Advisor
Privacy & Security
VA.gov Connection
Still stuck? We're on it.
VeteranHQ is built by a small, veteran-founded team. Every support message reaches a human — not a chatbot, not a ticket queue on another continent. Tell us what's going on and we'll get you unstuck.